I get a lot of emails from PR people who are both very serious and very excited about their very serious and important products. I usually roll my eyes because, really? We’re jumping up and down about razor blades? No. Not really. Not that we don’t need razor blades, mind you – but let’s not [...]
Friday Flop: ULTA “Customer Service”
by Miss Britt on June 12, 2009 16 Comments »
I came dangerously close to staging a riot at the local ULTA last week. The only thing stopping me was the fact that I live 45 minutes away from a Sephora, and I couldn’t risk getting myself banned from the next best thing. My principles, apparently, only run as deep as my need for overpriced [...]





